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Telephone calls are one of the primary means of inmates maintaining connections with family and loved ones during incarceration; maintaining these connections positively influences behavior in prison and the likelihood an offender will succeed upon release from prison. Directly aligned with the agency mission of reducing recidivism, the current contract with Global Tel Link (GTL) was renegotiated to drastically reduce telephone rates to five cents per minute, plus all applicable government mandated taxes and Federal Universal Service Fund fees for all calls within the United States, with no surcharge or connection fee. The new rate will be effective April 1, 2015. In addition to the reduced phone rates, the following will occur:
If you have a friend or family member in prison who would like to have telephone contact with you, the first telephone contact you will receive will be an AUTOMATED CALL from Global Tel Link, the provider of our inmate phone services. This call will ask your permission to add your phone number to the inmate's CALL ALLOW LIST. This AUTOMATED SYSTEM will call your phone number 3 times a day for 5 days until it receives a YES or NO response. Once you have answered yes to this call, any subsequent call attempts will be allowed to go to your number, unless there is a billing problem with your number.
Inmate telephone service is provided through Global Tel*Link (GTL). For questions or assistance regarding the telephone system or services, please contact the GTL Customer Call Center at 1-877-650-4249 during the following hours:
Inmates may make telephone calls ONLY to those individuals on the inmate's approved telephone calling list who have agreed to accept the inmate's calls while incarcerated. Inmate telephone calls may be paid for through one of the following three options:
All offenders are now able to directly pay for the telephone calls they make, using a Pin Debit telephone account. Funds may be deposited into an offender's Pin Debit phone account through the following means:
If you have received a telephone call
from an Ohio prison and wish to restrict
from all Ohio prisons or from a specific
inmate, please call Global Tel*Link at
1-877-650-4249 and follow the telephone
prompts for this service.